Thursday, 12 June, 2025

01 Jul 2004 | Australasian Dental Practice

news > Spectrum > Page 50

Topical anaesthetic: Enhancing the patient experience

By Dr Michael Ryan

When we embarked on designing the Ingenuity DentalCare System and writing the Dental Solution Guides, we identified that to improve the patient experience we needed to understand that experience better - to put ourselves into the shoes of the patients.


What we discovered was that if we could reduce the pain and fear, we could improve the experience. A large part of the "poor experience" was related to the injections; on investigation, we uncovered that the topical anesthetic used tasted really bad and took quite a while to work. We then set about investigating how we could source a topical anesthetic that tasted great and worked quickly using the latest technologies for absorption in the oral area. We also wanted it in a gel so it would be stable and last to the end of the receptacle it came in and that could be used in Australia. Guess what - no luck. So we worked with a pharmacology team expert in pain relief management and compounding and designed a brand new topical that met all our needs. To improve the patient experience, to reduce the discomfort and deliver a great taste that has the patient enjoying something that distracts them from the treatment. It was an imperative for our own practices, so we know it will help yours.

A solution that works

Over the last year we have trialled it in our practices with great feedback; we have trialled it with DHSV and supplying some specialist practices. We are excited to say the feedback has been wonderful and we are able to offer this to all practices. If you are interested in improving the patient experience in a practical way and you would like to buy some of this great topical, email us for an order form on and we would be pleased to share this dental solution with you too. We have just released bubblegum and have other flavours in the pipeline. It works fast, stores well, as a gel it acts effectively in the mouth and in some practices it is used in place of local for some procedures. We thought first it would be great for kids but everyone loves it. This is how we can help make dentistry taste great!

Management

Management

Abstracts

Management

Stream the latest dental videos...
COVID-19 Update #2

Sponsored Links...

Upcoming Events...

Jan 01 2025
Jun 09 2025
Jun 10 2025

PACK EXPO Southeast 2025

Guadalajara, MEXICO

Jun 11 2025
Jun 18 2025
Jun 20 2025

Scottish Dental Show 2025

Glasgow, UNITED KINGDOM

Jun 21 2025
Jun 25 2025
Jun 27 2025

ICOI Asia Pacific Congress 2025

Deagu, KOREA, SOUTH

Jul 22 2025
Aug 01 2025
Aug 07 2025
Aug 07 2025

IndoHealthcare Expo 2025

Jakarta, INDONESIA

Aug 22 2025

HKIDEAS 2025

Hong Kong, HONG KONG

Aug 28 2025

ABSO Meeting 2025

Hamilton Island, AUSTRALIA

Sep 03 2025

AAPD 2025

Kuta, INDONESIA

Sep 09 2025
Sep 11 2025

Veneers: A Comprehensive Guide

Auckland, NEW ZEALAND

Sep 12 2025
Sep 13 2025
Sep 17 2025

PharMed Cambodia 2025

Phnom Penh, CAMBODIA

Sep 19 2025
Sep 20 2025
Sep 25 2025
Sep 29 2025

PACK EXPO Las Vegas 2025

Las Vegas, USA

Oct 02 2025

IAO 2025

Padova, ITALY

Oct 02 2025

ITI Congress Brazil

Rio de Janeiro, BRAZIL

Oct 09 2025

Pragodent 2025

Prague, CZECH REPUBLIC

Oct 15 2025
Oct 16 2025
Oct 16 2025

DDS Global Congress 2025

Venice, ITALY

Oct 16 2025

OHAA 2025 National Congress

Gold Coast, AUSTRALIA

Oct 24 2025
Nov 05 2025

ITI Congress Mexico

Mérida, MEXICO

Nov 06 2025
Nov 07 2025

ITI Congress Italy

Bologna, ITALY

Nov 08 2025

CDSS 2025

Singapore, SINGAPORE

Nov 14 2025
Nov 20 2025
Nov 28 2025
Dec 05 2025

8th Dental Expo 2025

Lahore, PAKISTAN

Mar 20 2026
Apr 17 2026

IDEM Singapore 2026

Singapore, SINGAPORE

Nov 27 2026
Nov 26 2027
Nov 24 2028