Wednesday, 26 March, 2025

01 Jan 2004 | Australasian Dental Practice

news > Spectrum > Page 16

Software of Excellence goes 24/7

New premises and facilities Software

Software of Excellence has recently launched an "all hours" support service for EXACT Dental practice management software users worldwide. Software of Excellence supports clients across most regions of the world including Australia, New Zealand, Europe, Asia, America and the Middle East.


According to the company, the introduction of a 24/7 support desk is made feasible because of the number of international clients now using EXACT in numerous different time zones.

The support is managed across two support centres, each working 12 hours respectively, one based in New Zealand, the other in the UK. The service is available 365 days a year.

EXACT has also been powered with its own email capability explicitly to provide access to this service - a requirement for 'out of normal business hours' support. Customers log their inquiry/request through an EXACT Help screen on their computer. The request creates an email which automatically gathers system status information and sends the message to the relevant Support Desk. The Support Desk either emails back the solution or calls the practice – whichever is appropriate.

Ms Linda Barden was appointed Manager, Global Support early in 2003 with the task of achieving 24/7 x 365 day support. Ms Barden has a background of call centre management, managing a call centre of 50 operators prior to joining Software of Excellence UK five years ago. Software of Excellence has 22 dedicated support providers backed up by 30 development staff. Ms Barden spends time in both New Zealand and the UK.

According to the company, a recent Customer survey showed Australasian customers consider the support services to have improved dramatically to be 'very professional' over the past year.

"The new support service benefits our clients through the provision of a professionally managed team of dedicated and competent staff around the clock," Ms Barden said.

Related Contacts

Mouth Wide Shut

Techniques

Clinical

Management

Stream the latest dental videos...
EOFY practice health check

Sponsored Links...

Upcoming Events...

Jan 01 2025
Mar 25 2025

IDS 2025

Cologne, GERMANY

Mar 29 2025
Apr 02 2025
Apr 10 2025
Apr 12 2025

ITI Congress Southern Africa

Cape Town, REPUBLIC OF SOUTH AFRICA

Apr 15 2025
Apr 15 2025
Apr 15 2025

Webinar - TRIOS Café: A-Z Cosmetic Workflow with TRIOS

Australia & New Zealand, AUSTRALIA

Apr 17 2025

Dental Forum 2025

London, UNITED KINGDOM

May 01 2025
May 08 2025

PNDC 2025

Seattle, USA

May 08 2025
May 08 2025

TDA Meeting 2025

San Antonio, USA

May 12 2025
May 14 2025
May 15 2025

NCDS 2025

Myrtle Beach, USA

May 16 2025

BDA 2025

Birmingham, UNITED KINGDOM

May 20 2025

GalMED 2025

Lviv, UKRAINE

May 21 2025

Dentima Krasnodar 2025

Krasnodar, RUSSIA

May 22 2025

C.O Life Summit

Barranquilla, COLOMBIA

May 22 2025

ICOMS 2025

Singapore, SINGAPORE

May 23 2025

Famdent Show Mumbai 2025

Mumbai, INDIA

May 26 2025
May 28 2025
May 28 2025

Buldental - Bulmedica 2025

Sofia, BULGARIA

May 29 2025

CUSCO 2025

Urubamba, PERU

May 30 2025
Jun 07 2025
Jun 09 2025
Jun 10 2025

PACK EXPO Southeast 2025

Guadalajara, MEXICO

Jun 11 2025
Jun 20 2025

Scottish Dental Show 2025

Glasgow, UNITED KINGDOM

Jun 21 2025
Jun 25 2025
Jun 27 2025

ICOI Asia Pacific Congress 2025

Deagu, KOREA, SOUTH

Jul 22 2025
Aug 01 2025
Aug 07 2025
Aug 07 2025

IndoHealthcare Expo 2025

Jakarta, INDONESIA

Aug 22 2025

HKIDEAS 2025

Hong Kong, HONG KONG

Aug 28 2025

ABSO Meeting 2025

Hamilton Island, AUSTRALIA

Sep 03 2025

AAPD 2025

Kuta, INDONESIA

Sep 09 2025
Sep 12 2025
Sep 13 2025
Sep 17 2025

PharMed Cambodia 2025

Phnom Penh, CAMBODIA

Sep 19 2025
Sep 20 2025
Sep 25 2025
Sep 29 2025

PACK EXPO Las Vegas 2025

Las Vegas, USA

Oct 02 2025

IAO 2025

Padova, ITALY

Oct 02 2025

ITI Congress Brazil

Rio de Janeiro, BRAZIL

Oct 09 2025

Pragodent 2025

Prague, CZECH REPUBLIC

Oct 15 2025
Oct 16 2025
Oct 16 2025

DDS Global Congress 2025

Venice, ITALY

Oct 16 2025

ADOHTA-DHAA 2025 National Congress

Gold Coast, AUSTRALIA

Oct 24 2025
Nov 05 2025

ITI Congress Mexico

Mérida, MEXICO

Nov 06 2025
Nov 07 2025

ITI Congress Italy

Bologna, ITALY

Nov 08 2025

CDSS 2025

Singapore, SINGAPORE

Nov 14 2025

IDEC 2025

Jakarta, INDONESIA

Nov 20 2025
Nov 28 2025
Dec 05 2025

8th Dental Expo 2025

Lahore, PAKISTAN

Mar 20 2026
Apr 17 2026

IDEM Singapore 2026

Singapore, SINGAPORE

Nov 27 2026
Nov 26 2027
Nov 24 2028