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27 Sep 2018 | Press Release

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Quality Beyond Reliability – How Dentsply Sirona defines reliability for treatment centers

Product Information

Reliability is the basis of quality. This demanding aspiration is the underlying guiding principle of Dentsply Sirona's treatment centers since 1956 until today's Teneo, Sinius and Intego. Literally every process step from Research & Development (R&D) to customer services ensures that dentists can rely on the full functionality of their treatment centers at any time to get the best treatment results and eventually contented patients.


Ensuring reliability – five examples

Dentsply Sirona has established processes that are perfectly aligned to fulfil all individual customer requirements – for example:

  • R&D focusses on the development of reliable and simple solutions for even the most complex requirements.
  • The sourcing department carefully selects durable materials from proven suppliers such as solid steel for the inside and high-quality upholstery for the outside.
  • The production processes with a high degree of craftsmanship involve highly educated and experienced specialists.
  • Prior to delivery, thoughtful and extensive quality testing protocols apply for all components of a treatment center.
  • The reliable service structure supports the customers in any technical issue.

The dentist element – making reliability tangible

The dentist element is one of the most crucial parts of the treatment center on which the dentist needs to rely in any moment of the treatment process. This numerical example shows what reliability means in a dentist's daily life. On the average, a single dental treatment implies about 75 switching cycles within the dentist element's "Weißer Baustein". During 20 years of a treatment center's medium lifetime, this component experiences 3.3 million smoothly performed switching cycles in total.

Reliability as a personal experience of quality

Although dental treatment styles might vary from region to region throughout the world, the idea of quality is universal. "For our customers quality means to rely 100 percent on their treatment center's non-stop and perfect functionality. So, our product's reliability stands for a personal experience of top quality day by day. That's why they value Dentsply Sirona's expertise built up in more than 60 years," explains Marcus Hafermehl, Director Quality Management Treatment Centers at Dentsply Sirona.

About Dentsply Sirona

Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. As The Dental Solutions Company™, Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better, safer and faster dental care. Dentsply Sirona's global headquarters is located in York, Pennsylvania, and the international headquarters is based in Salzburg, Austria. The company's shares are listed in the United States on NASDAQ under the symbol XRAY.

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