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31 Mar 2017 | Australasian Dental Practice

news > Spectrum > Page 48

Customer satisfaction rating of Software of Excellence close to 100%

Awards and accolades

Excellent customer feedback has delivered Software of Excellence an overall score of 95.5% for Customer Satisfaction in the 2017 Australian Achiever Awards in the Computer Systems, Software & Internet Services category.


Now into their 20th year, these awards are an independent, unbiased award system based on ratings from a business's own customers. A top score like this one is an indication of a well-run business that regularly exceeds customer expectations.

The award system focuses on seven criteria, each scored separately. They are time related service; addressing client needs; care and attention; value; attitude; communication and overall perception. "Anything above 80 percent overall is regarded as exceptional and reflects outstanding customer service," said Australian Achiever Director Jody Harwood. "This is an excellent result and shows that [SOE's] customer service approach is of the highest standard."

Although the customer references provided are anonymous, they clearly point to why SOE achieved such an excellent result.

"I would say they are actually the best team we have worked with, compared to other businesses, as they provide us with all the software and tools needed, alongside an outstanding service. I would rate them as one of the market leaders in the dental software industry," said one customer.

Another supports this experience: "With Software of Excellence, you get exactly what you need with every call. Their database works to the book and there is a great deal of communication provided in their processes. They are always prompt to reply to any questions and let us know what's happening. There hasn't been an issue that they could not resolve - so far they have exceeded all my expectations".

A third glowing testimonial read: "Software of Excellence are a very progressive and up-to-date company as they are always updating software and keeping on top of our needs. They support not only their products, but also the people who are knowledgeable about their products. Their support of us helps us to grow our business".

SOE Marketing Executive, Calvin Leung, said these results clearly show the benefits of the relationship the company has had with Fortune 500 Company Henry Schein over the past 10 years. "We have access to international expertise, products, technology and human resources which give us the edge over our competitors. This expertise is reflected in our industry-leading OASiS, EXACT and Dentrix Ascend dental practice management solutions.

"Our drive to continually develop our products and remain at the forefront of the dental software industry is reflected in the excellent results in this year's Achiever Awards. This motivates us to continue to be thought leaders in dental software best practice."

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