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31 Mar 2013 | Australasian Dental Practice

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Centaur Software scores 96.93 per cent for customer satisfaction

Awards and accolades

Centaur Software has scored a highly recommened 96.93% in the 2013 Australian Achiever Awards in the Computer Systems Software & Internet Services category.

Now into its 16th year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business's own customers - an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely:

  1. Time related service;
  2. Addressing client needs;
  3. Care and attention;
  4. Value;
  5. Attitude;
  6. Communication; and
  7. Overall perception.

The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last five years can be viewed at

Some of the comments Australian Achiever received from Centaur Software clients included:

"Nothing compares with the software that Centaur Software supplies to us. Even their reporting systems are far beyond any I have experienced in my time in the dental industry. Lewis was unbelievable while managing the changeover of the system and he and the rest of the staff were really good at keeping us in the loop. ln fact, all the staff I deal with are very professional, friendly, polite and willing to help and their attitude to customers service is wonderful. I just love them."

"I deal mostly with Centaur Software over the phone and think that their Help Desk staff are very competent. They would have to be one of the best software support businesses that I have ever spoken to over the phone because they are very knowledgeable, friendly and polite and if they don't know something, they will investigate and get back to me promptly."

"A lot of our business is conducted by phone or email which has to be very reliable. Centaur Software provides is with advice on IT in general, plus we use their program 'Dental-4-Windows' which is very user-friendly. As a business to deal with, they are very proactive and professional. We are very happy with our relationship with them."

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