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30 Nov 2023 | Australasian Dental Practice

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American Express® expands partnership with HICAPS

Coinciding with the roll-out of HICAPS' new best-in-class Trinity Payment Terminals, American Express has expanded its partnership with the leading healthcare claiming solution. This enables tens of thousands of healthcare providers across Australia to accept American Express and gives American Express Card Members the ability to earn Membership Rewards® points when visiting a HICAPS provider.


The new Trinity Terminals, currently being rolled out, will see 90,000 HICAPS providers set up to accept American Express payments including dentists, chiropractors, physiotherapists, general practices and more. The rollout is expected to be complete by the end of 2024.

The HICAPS Trinity Terminals are designed to streamline the patient payment experience with fast claim processing among 100% of private health insurers in Australia. For practices, this reduces the need to manually input claims, transactions and quoting - cutting down on administration.

Robert Tedesco, Vice President & General Manager of Global Merchant Services at American Express said: "Digitisation and automation is a priority for many businesses wanting to simplify the payments process, both for customers and themselves. This announcement bolsters our commitment to supporting healthcare providers by removing friction at the checkout, while allowing our Card Members to earn reward points for essential health services.

"71% of American Express Card Members say they are more likely to return to a business that accepts American Express*. With that, we hope healthcare providers will see increased customer loyalty and repeat business with American Express automatically enabled in their payment process."

Simon Terry, Executive for HICAPS said: "One of the most common pain points for both practices and patients when it comes to paying a health bill is speed and flexibility. HICAPS is dedicated to delivering ease, speed and reliability and since 2014, we've achieved this in partnership with American Express.

"We're proud to support more than 90,000 healthcare providers across Australia and today's announcement will help further reduce administration and complexity for practices, while offering more choice to patients."


* American Express commissioned internet panel survey conducted in April -May 2022 based on purchases made in the 6 months prior to the survey. Definition of American Express Card Members: Respondents who reported that they have an American Express Card and that they used that card to make purchases in the prior 6 months.

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